Accessing VM from Softphone

[Jeff Dale]

I am trying to access the VM system from a softphone and get an error message " Access allowed by system"

For the life of me I can't figure out what the issue is. If we try from a physical desk SIP phone it works fine.

TIA

 

[Saqqara]

How did you configure the software - importing the config file or scanning qr code

 

[leejor]

Is it just voicemail? Can you place, and receive other calls?

 

[Jeff Dale]

How did you configure the software - importing the config file or scanning qr code

QR code

 

[Jeff Dale]

Is it just voicemail? Can you place, and receive other calls?

Calls work just fine

 

[leejor]

Is the message " Access allowed by system" (it says allowed and not disallowed?) shown on the screen?
Have you had a look at the 3CX Activity Log for one of the calls?
Is this on Android phones or iOS, or both? Multiple extensions, or just one? Are you dialing 999 (or whatever the VM number is), or pressing the VM button?

 

[Jeff Dale]

Is the message " Access allowed by system" (it says allowed and not disallowed?) shown on the screen?
Have you had a look at the 3CX Activity Log for one of the calls?
Is this on Android phones or iOS, or both? Multiple extensions, or just one? Are you dialing 999 (or whatever the VM number is), or pressing the VM button?

Yes not a typo. Literally says " Access allowed by system " and hangs up. The activity log doesn't show anything. This is on Android and IOS when dialing 7777 ( In my case 4 digit ext )

 

[ChrisC_3CX]

It seems you are calling the PIN Protect IVR instead of the Voicemail menu. What system extension do you see if you go into "Settings >> Voicemail":


That is what you should dial.