Action Required! Update Your Live Chat Configuration

[Keith Winhall_3CX]

3CX Dedicated users can now take full advantage of all the live chat improvements that were released with StartUP. We’ve revamped the plugin code, making it more compact, for greater speed and usability.

Benefits of the new live chat​

• Much more compact live chat bubble resulting in faster website loading time.
• No ...

Continue reading the Original Blog Post.

 

[Evolute IT]

Is DialogFlow still in the plans?

 

[N_G]

Not really at this point. All chats go directly to 3CX instances.

 

[Evolute IT]

Not really at this point. All chats go directly to 3CX instances.

Chat bots would've been nice

 

[N_G]

@yes maybe at some point but most of the time chat bots dont work at all. Getting dialogflow to work is not that easy either quite frankly, it requires quite a bit of work and consultancy for most companies.

 

[Saqqara]

Guessing you need to install V18 Update 4 ?

 

[tronic]

@yes maybe at some point but most of the time chat bots dont work at all. Getting dialogflow to work is not that easy either quite frankly, it requires quite a bit of work and consultancy for most companies.

@yes maybe at some point but most of the time chat bots dont work at all. Getting dialogflow to work is not that easy either quite frankly, it requires quite a bit of work and consultancy for most companies.

Just a thought.
How about integration with Google's Dialogflow. Guessing that would be loads easier then starting from scratch.
Even if this had to be done in CFD.

 

[beta_Rigel]

i cannot see and copy the new html code to insert into my site, when pressing on the copy button/text

 

[noord]

Okay, I just converted but it would seem I have lost all options to change anything besides the colors?
I can no longer change the picture of the 'default support agent', can't set-up times (office hours) for the chat, cannot change the text (everything on the website is in English now, we want Dutch)....?
Or have these settings moved someplace else?

I can't seem to find them in neither 3CX nor the WordPress plugin.
Am I missing something or...?

 

[N_G]

Unfortunately you are right, the advanced live chat configuration settings are in StartUP mode only. The management console has only basic live chat box configuration. We need update 6 to make it available for the dedicated installations from the webclient. Sorry but we need a bit more time to do this. I know it sucks a bit but please have some patience.

 

[cornekip]

Am suggesting an urgent improvment on live chat UI. Could you please increase the size of Call and Video button a little bigger, change the colours to maybe green or make them blink. It's hard for customers to see this.

 

[tronic]

T

Am suggesting an urgent improvment on live chat UI. Could you please increase the size of Call and Video button a little bigger, change the colours to maybe green or make them blink. It's hard for customers to see this.

View attachment 31039

He other big problem is it's not mobile friendly and isn't responsive to size of the device.

 

[N_G]

We are working on this in Update 5 it will be available very soon. It will be an update to the interface and other issues. Basically we need 1-2 months to make this fully on par with other live chat solutions. I will be making a blog post today explaining the path for the coming months how we will deliver this to market hopefully by summer end.

 

[TrinhHieu]

I can't to find option " Block Outbound calls outside of Office Hours".

 

[N_G]

You have to do it from the webclient per extension.

If it was on it will remain on. If you dont touch it in the webclient everything will continue as before.

In update 6 you will then be able to do it centrally again.

 

[tronic]

We are working on this in Update 5 it will be available very soon. It will be an update to the interface and other issues. Basically we need 1-2 months to make this fully on par with other live chat solutions. I will be making a blog post today explaining the path for the coming months how we will deliver this to market hopefully by summer end.

And here I was thinking release 18 was a big event.
Now each one keeps impressing me more and more. It must be exciting times for you as a founder.