Active Call after call ended

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16.0.5.619 Standard Annual
Voiceflex SIP
Firewall passed

I just had a call from a customer who uses the Windows 3CX desktop app softphone ( 16.3.0.144 ) stating it said she was in a call but wasnt. Unfortunately she didnt know how to check via the receptionist view so the call ran for an hour before I dropped it.

Logging in low so not much to go on. But, what could cause this? I need to prevent this happening again.

thanks.

 

[JohnS_3CX]

It depends on what caused this, the SIP server will not end a call unless it receives a BYE from either side, or unless the maximum call duration is reached.

So if the client abended or the connection dropped, the call will continue to run because SIP-wise the session never reached the end.

 

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What is the max call duration?

 

[JohnS_3CX]

It's a parameter in the system that acts as a hard cut-off:



Value = Seconds