Active calls always empty but 5 calls is running

[Jean-Luc007]

Hello,

My active calls listing is always empty even if I have 5 running calls.

3CX is running on Debian (Linux 3cx 4.9.0-12-amd64 #1 SMP Debian 4.9.210-1+deb9u1 (2020-06-07) x86_64)
and version of 3cx is the last one ( 16.0.655 )

All theses calls are DirectSip.

Any ideas ?

I remember that some months ago, on windows, all were OK on this listing.

 

[JohnS_3CX]

Hi,

You would have to define in more detail what you mean by Direct SIP.

Is the PBX involved at all in the call?

 

[Jean-Luc007]

I use SIP ID (Must be unique per extension)
[Extension / Options] to call registered user.

And I configured Settings for Direct SIP Calls
[Network Settings / FQDN]

So I can call the user 'Elisabeth' (extension1024) by Elisabeth@mydomain

The call is ok, no problem.

On Dashboard, I can see the number of calls (5/16 for exemple) but when I click on 'number of calls in use', the list is empty.

When I go to call history, I get my listing of call :
ex:
12/03/2020 12:32:03 PM type: 11, dn: DirectSIP Elisabeth (4123) 00:21:47
12/03/2020 10:55:31 AM type: 11, dn: DirectSIP Elisabeth (4123) 00:04:36

I have no trunk, I use 3CX as a gateway beeween a call center and external users logged on 3cx.

Jean-Luc

 

[Jean-Luc007]

... So I can call the user 'Elisabeth' (extension 4123) by Elisabeth@mydomain...