Add and Remove users from the "Q"

[VictorC]

Hi all, in V16 in the web client if you where a manager you could add and remove people from the "Q" you wanted them in. Did this move or is it just not added?

 

[VasilisV_3CX]

Hi @VictorC,

If you're the manager of the queue in V18, you should be able to manually login / logout users from the Web Client >> Panel >> Select the Queue (top right) and there will be a status under the extension number/name:

 

[VictorC]

Ok great, how do you add users from this screen to a Queue?

 

[VasilisV_3CX]

Hi @VictorC,

Users are added by logging in to the Management Console >> Call Queues >> Agents tab >> Add+ and select which agents you'd like in the queue. Clicking notification allows you to add queue managers.