Add chat to custom entity

[daniel crisan]

hello,
I try to bring the information from the chat to a custom entity, for the moment after the chat is closed and it is given dealt with in chat after it is closed, it is brought to the appointment from the CRM, I changed in template to put on a custom entity and it does not work.
I did a test on the Template fossier and changed from Appointment to Task and works on the Task entity.

Does anyone have any idea if it can be brought to a custom entity?

thank you.
Daniel.

 

[Evolute IT]

What CRM are you using?

 

[daniel crisan]

Server version: 9.2.24034.00284

Client version: 1.4.8418-2403.4

9.2

 

[Evolute IT]

Yeah but which CRM? Not the version.

You posted in the LiveChat section...

 

[daniel crisan]

dynamic 365 CE

 

[Evolute IT]

Then you will need to change more than just the entity. The POST values will be completely different between those two entities.

 

[daniel crisan]

Custom entity is a copy of 1 - 1 with the Appointment entity, it has the same fields only to be called different.
Only no record is inserted.