Add Custom Fields - Call Recordings (i.e. Campaign Name)

[Yvano]

Hello,
i'd like to add custom fields/info to the Call Recordings such as the campaign name, so that we can filter recordings using that campaign name.

appreciate your support on this.

 

[jmitch11]

Great idea! You should post this is the Idea forum for users to vote on.

 

[YiannisH_3CX]

Hello @Yvano

Please note that the Inbound rule name will be included in the recording name so if you are recording calls coming from a trunk then you can search for your inbound rule name. You could also post your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[Yvano]

Hello,

This is not an inbound call,
This is for outgoing calls - And each call should belong to a campaign.

so, how can we report on calls/campaigns?

Thank you

 

[YiannisH_3CX]

Currently this is not possible so i would recommend posting your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.