Add Group, Queue or DID/DDI Names to Caller ID not available in V20

[ManFromHome]

See title.

Say I call John that has his status set as away and redirects his phones to Chris.

Chris sees that I am calling him instead of seeing that the phone is for John redirected to him.

I believe that this was solved in the previous version with the option "Add Group, Queue or DID/DDI Names to Caller ID" in Contacts.
This is not available in the new version.
How can I get the old behaviour back?

 

[TheodorosG_3CX]

When the call is forwarded from the Forwarding rules of the extension this is an expected behavior.

 

[ManFromHome]

ΟΚ. Is there a way to show the redirection somehow in the Caller ID?

 

[OlegR_3CX]

If you run the report, you will be able to see that hops in the log, but you can't see it in the Caller ID info.

 

[ManFromHome]

Not even for the operator? She is the one having this issues that she didn't have in the previous version.

Is there a way to show this info in the Operator interface?

 

[OlegR_3CX]

Maybe you can show an example here on what you say it was before, as i am not sure now if i understood your issue.