Solved Add prefix to phone number

[sam.klaus]

Hi all

Scenario:
Our client has several trunks ( 3 companies ) on the system. Each company has a separate number and needs to call back with this number. There are 6 dect phone that all ring for every number.
In the outgoing rules, I work with a prefix to know that line needs to be taken for the call: "1*" identifies line 1 to call back. So the user needs to dial "1*0123 25 5450". That works fine.
Unfortunatly, the prefix needs to be entered manually.

Question:
Is there a way to add this prefix automaticly? So the idea would be to add "1*" to the number that is displayed on the dect phones => "1*0123 25 5450" insted of "0123 25 5450".

.To call back, the users just have to dial this number and system would take automaticly line 1 and dial the number "0123 25 5450"

Would a Source Pattern do something like that?

Thanks for info.

 

[leejor]

You could reformat the incoming caller ID, changing the required prefix, so that the number could be called back "as is". Outbound rules would then change the number back into a format used by your provider.

https://www.3cx.com/docs/cid-reformatting/

 

[sam.klaus]

Thanks, it works.



so simple, I guess I got "lost in the forest" yesterday

Case closed!