V20 upgrade.
Office hours 08:00-18:00 Mon-Fri
I can set a "Break Time" in 13:00-14:00 and have setup a digital receptionist to play a "We are closed for lunch" message during this break time. However, my customer would like an additional break on Tuesdays 11:00-12:00 for a weekly meeting, with a different message played to callers. How can i set the Tuesday meeting break time to connect to either a Call Queue with a recording stating the office is closed for a meeting, and the daily break time of 13:00-14:00 to connect to a different Call Queue to play a message stating they are closed for lunch.
in V18, this was setup using a Call Flow, however the integration of the call flow into V20 is worse than ever.
Thank you.
Office hours 08:00-18:00 Mon-Fri
I can set a "Break Time" in 13:00-14:00 and have setup a digital receptionist to play a "We are closed for lunch" message during this break time. However, my customer would like an additional break on Tuesdays 11:00-12:00 for a weekly meeting, with a different message played to callers. How can i set the Tuesday meeting break time to connect to either a Call Queue with a recording stating the office is closed for a meeting, and the daily break time of 13:00-14:00 to connect to a different Call Queue to play a message stating they are closed for lunch.
in V18, this was setup using a Call Flow, however the integration of the call flow into V20 is worse than ever.
Thank you.
