Additional Lines on Phones

[akallistros]

One of our larger clients has requested an idea be submitted. They would like the secretaries to know when their bosses phone is ringing.
We accomplish this by adding their bosses extension to line 3 on their phone. However, this has to be manually performed and we either have to remove the provisioning path or alter the template. Is there any way 3CX can add this feature in the management console for future releases. Possibly under the BLF Tab. Add a line with a different extension number. This way secretaries can know when their bosses phone is ringing and even answer the call if necessary.

 

[JohnS_3CX]

Hi @akallistros

Having read your request again, I think what you want is to simply assign BLFs of their bosses extension.

The BLF button will flash when their extension is ringing, and when it;s flashing, the secretary and also press it to pick up the call.

 

[akallistros]

John, the secretary wants to hear the phone ringing. That is why we use the line key scenario. Her phone will ring on inbound calls.

 

[JohnS_3CX]

In addition to the BLFs, there is another possibility to try:

1. assign the secretary's extension as a "Mobile" under the manager's extension
2. enable ring my mobile simultaneously for the manager's extension

Now when the manager's phone rings, the secretary's extension will also ring, in addition to seeing the BLF flash

 

[akallistros]

I guess that could work. This is a school system. I am not sure the secretary will want to do that and also then the boss loses the ability to transfer calls to his own cell phone.

For that matter the secretary can also install the mobile client on her cell phone for the bosses extension number.

This is why we manually set up the bosses extension as a line 3 on her phone.

 

[akallistros]

Even if in the management console under BLF Keys if we were given the ability to choose LOCK or leave blank for a certain BLF key so the template will not over write what we manually provision in the phone. That would be helpful.

 

[JohnS_3CX]

Yes, the trade-off is that the manager cannot define their own mobile (for ring simultaneously) but they can still set "Forward to number" and manually type their real mobile in so they can avoid this problem.



One tip: ensure the secretary's timeout in the forwards, is a little longer than the manager's (ie. 21 seconds instead of 20). This will ensure that if nobody answers the phone, the call for the manager will end up at the correct forwarding destination.

 

[akallistros]

John,

We would like to be able to configure the value of "Audio Alert for BLF Pickup" directly in 3CX and not on the phone UI; in the same way that the clock format, the ring tone, the screensaver timer are available under "Options" in the "Provisioning" tab on the extension screen in the 3CX interface.

On the Yealink phone it would be Features, Pick up & Park, Audio Alert for BLF Pickup = Enabled.

I know we can adjust the Yealink Template, but everytime 3CX updates the templates the changes are gone.

 

[leejor]

I know we can adjust the Yealink Template, but everytime 3CX updates the templates the changes are gone.

The only way around this is to stop the phone from reaching the provisioning file after you have made any manual modifications. If there are no changes being made to the set, on a regular basis, then this won't present a problem. Of course, the set will no longer be "officially" supported, and you would have to return it to "normal" before submitting a 3CX support request.

 

[JohnS_3CX]

Hi @akallistros

Going back to what I was originally planning to say: as a Platinum Partner you can directly post this in the Ideas section here if you wish, so it can be voted by the whole 3CX Community:

https://www.3cx.com/community/forums/server.73/