Solved Admin Credentials

Status
Not open for further replies.

Dupablada

Bronze Partner
Basic Certified
Joined
Jan 14, 2019
Messages
37
Reaction score
3
I'm trying to log into a 3CX Management Console but getting the following message: Login access denied. Too many incorrect login attempts. Try later or contact the Administrator. I've tried from multiple computers and multiple locations so I don't believe it is a case of the console blacklisting and IP address unless it has gone through and blacklisted everything.

I thought maybe the admin credentials I had to hand were incorrect, but I have pulled the back form the instance and they match what is in the XML file so I don't think they are incorrect either. I have ssh access to the server which is working fine.

Is there anyway for me to reset the credentials from the command line? Any help would be appreciated I really don't want to have to restore this from a backup and even if I do I believe the issue may be inherent in the backup.

The other thing I have tried is to perform a password reset, but those are not coming through. We use SMTP2GO and I can see it is not even initiating a send through there so this seems to be broken as well.

Any suggestions would be apreciated.
 
May i ask, no matter from which public ip you try to access the management console, you get this error from the first attempt?
 
May i ask, no matter from which public ip you try to access the management console, you get this error from the first attempt?
Exactly. I did actually manage to get into the webclient yesterday with the admin creds, but just management console gives me that error straight out.
 
This indicates that the console restrictions are configured in the PBX. In this case it is required to be removed.
You may create a support ticket to help you further.
 
Great I'll do that this morning as long as there is a solve for it.
 
We will take it from there. Thank you.
 
As per our ticket process, this has now been resolved ;)
 
Status
Not open for further replies.

Forum statistics

Threads
111,973
Messages
590,079
Members
164,899
Latest member
mazet