Administrator view. View calls in bridged sites

[Auroch]

Hi:
We have aconfiguration with a central office and 4 remote sites connected through bridges.
We want to view all the active calls in the remote sites from the central office.
We can see the presence of all the extensions in the remote sites, but we want to see the active calls on the remote sites in the administrator view, not only the local calls.
Is that possible?

 

[AWS2P]

how are the calls coming to 3CX? is it only one trunk catching all? or separate trunks each for the 4 locations?
Do you have prefixes to call bridges ? or extensions ranges are not overlapping ?

 

[Auroch]

There is one separate trunk for each site.
The bridges have prefixes to call, but the extensions dont overlaps.

 

[JohnS_3CX]

The active calls list will show you what bridge calls are taking part on your PBX, but if you mean you want to monitor the rest of the non-bridge calls the other PBX systems make, you will have to log on to their management console.

 

[AWS2P]

Not sure OP asked from 3CX Console

 

[Auroch]

I'll try to explain me better (i'm spanish so i'm sorry for my mistakes).
In our central office there is a person to recieve and distribute all the calls. All the external calls, from all the sites, are forwarded to this extension.
We want to see in a monitor, with the receptionist/administrator view of the 3cx windows app, all the active calls from all our sites, not only the status of the extensions (this is working).


Thanks in advance.

 

[JohnS_3CX]

Each site's calls will need to be monitored separately in browser tabs, using the Web Client's Switchboard.

 

[10m]

If you have SBCs at the remote locations with the trunk on the central PBX server, would you be able to monitor all the calls on the remotes sites?

 

[JohnS_3CX]

Yes, because the main PBX does everything, and you monitor from a single location.

The SBCs of course will take care of the connection for you to enable this ability.