Advanced Scheduling

[JArchibald]

Is there a way to do call routing based upon hours

ie.
5AM to 7:30AM -> Afterhours RingGroup
7:30AM -> 4:30PM -> Reception Queue
4:30PM -> 7:30 PM -> Afterhours Ring Group
otherwise extension voicemail.

I have found the Time Based Call Routing Script in the Integrations->Call Scripts <Add from Store>

When I was using Elastix before 3CX bought them, there was TimeCondtions, but I don't see anything in the UI for this.

Thanks
Joe

 

[fxbastler]

Yes, this can be solved with a call routing script or a CFD App, but it might be easier with 3CX's built-in tools. There are several options.

If this is only for one DID, you can also use a department with its business and break times. The department receives the calls and, based on these times, routes them to three different destinations: business hours from 5:00 AM to 7:30 PM with the afterhours ringgroup destination, break times from 7:30 AM to 4:30 PM with the reception queue destination, and outside of business hours with the extension voicemail destination.

You can also use a dummy extension (without an active registration and device and maybe with its own business hours) which changes its status based on its own business and break times for this purpose. A further dummy extension is then created for each additional DID. This has the small advantage that if all these dummy extensions belong to a single department and this department uses holiday settings and announcements, these settings only need to be configured in that one department.

You can imagine such a department, or even a dummy extension, as a switch that switches one out of three. For more complex time settings you can also connect several in series. We already used dummy extensions in this way in 3CX v18.

 

[JArchibald]

the department office hours and break hours seems to be working on my test calls.

Thanks for the help!

-Joe