Advice on diverting to mobile

[Alphabetic]

Hi All,

I have a customer who wants the ability to be able to divert all incoming calls to a mobile specified whenever they leave the office.

they want the ability to be able to choose the mobile number it goes to then flip back when they come back in.

At the moment I've set up all incoming calls to go to a "divert" extension which then forwards call to the normal inbound routing when the status is available.

I've got them to switch their 3CX client to the divert ext and shown them how to change the mobile number of the forwarding rule for the away status when they want to divert calls.

I had a few moans about this as "it was easier to program the number from the main phone on the old system" eyes roll

Has anyone got a simpler solution to what they want to acheive?

things to note: they have office hours set with different routing for out of hours so I cant even force the system out of hours.

What I was thinking is creating them extensions each which forward to their mobile then showing them how to log in to the mgmt console to change call routing but I really dont want to give them that because they'll deffo f something up.

thanks!

 

[Robertos]

You could :
In their Extension's Forwarding Rules, Set Away Status to Dial Mobile
On their Desk Phone a) Put a BLF Button to Change Status to Away (so when they leave the Office they just press that button)
b) Put another BLF button to Change Status to Available so when they come back into office they just press that one to cancel the divert and ring office phone

 

[Alphabetic]

Hi thanks for reply.

they want to divert all incoming to a mobile not just ones to their own extensions