After app update the chat's dialog not opening

[spf]

Hello,

We got issue from our Operator, they can't open chat dialogs after app update from AppStore

OS: iOS 15.4.1 14.*.*
Device: iPhone XR

Video: http://snap.ashampoo.com/rgoQhB6wrQBQygmdDTWKs23RsN56aZITAgjMeJgreMlZYYxCl7bkInU0DidfXGvu

Even try to reinstall the app, but the same

 

[blahoo]

We're having the same problem, any updates?


OS: iOS 15.3
Device: ipad (8th generation)

 

[Vali_3CX]

We were not able to replicate this here - an iPhone7 iOS 14.7 and several iPads iOS15.4-15.5.
Does the chat opens properly from "compose new chat" or from a contact card page?

 

[blahoo]

We were not able to replicate this here - an iPhone7 iOS 14.7 and several iPads iOS15.4-15.5.
Does the chat opens properly from "compose new chat" or from a contact card page?

Applying the iOS update to 15.4.1 fixed the issue. Thank you for the follow-up.

 

[Vali_3CX]

@spf
We'll dig on this, I will let you know.

 

[Vali_3CX]

@spf We just uploaded on TestFlight build 18.0.6.277, which tries to address the issue you reported - when possible please try it and let me know (we still weren't able to reproduce the issue on our devices, but we figured out what the reason might be)
Thanks!

 

[Vali_3CX]

@spf 18.0.6.277 is on the AppStore, please try it.
Thanks!

 

[spf]

@spf 18.0.6.277 is on the AppStore, please try it.
Thanks!

Confirm that now is all fine! Chats opens properly Thanks!

 

[spf]

@spf We just uploaded on TestFlight build 18.0.6.277, which tries to address the issue you reported - when possible please try it and let me know (we still weren't able to reproduce the issue on our devices, but we figured out what the reason might be)
Thanks!

Interesting, the latest Test Flight build not opens chats too, but the same build from AppStore work correctly with chat opening. Anyway, thanks for fixing

 

[Vali_3CX]

We will check, thanks!

 

[Vali_3CX]

@spf What's your iOS version and your 3CX client version, including the build number?
We tried the public beta 18.0.7.283 on iPhone 7 iOS 14.7 and simulators iPhone 8 iOS 14.2 and 14.3, no problems encountered.

 

[spf]

@spf What's your iOS version and your 3CX client version, including the build number?
We tried the public beta 18.0.7.283 on iPhone 7 iOS 14.7 and simulators iPhone 8 iOS 14.2 and 14.3, no problems encountered.

Hi! It was iOS 14.3 (iPhone XR)