After-hours Extension Split

[ppsquestions]

Hello all,

I am by no means well-versed in 3CX so I apologize if this is easily remedied or already answered.
Our business uses one extension for after business hours; each week we have someone new on-call and input their personal cell number so that when the business is called, they can have emergency questions answered by the on-call person.
I would like to be able to split this extension so that when it is called, callers can be directed properly (press 1 for problem A, press 2 for problem B), with each option directing to a different number. Is this possible? How can I go about doing this?

Thank you!

 

[leejor]

You would have to direct the incoming call (DID number?) to an IVR (Digital receptionist) first, then the selection can route the caller to an extension that has forwarding, or ring my mobile at the same time, enabled, to the required destination.