After Update 16.0.6.641 - webclient stop to open weblinks

[Joaopauloaos]

Hi, after this update on this weekend, today, the webclient had stoped to automaticly open the web link that are returned on JSON.

Looking at logs at browser, no error is given. Looking at logs at 3cx, no errors too.

I dont know wherelse to look

 

[Constantinos Constantinou]

Hello @Joaopauloaos ,

Can you please be more specific on what do you mean by "automaticly open the web link that are returned on JSON"

 

[Joaopauloaos]

First, this is the log from CRM integration

[
{
"UnparsedOutputs": {
"ContactID": "777446",
"FirstName": "JOAO",
"LastName": "ANTAO",
"CompanyName": "",
"Email": "[email protected]",
"PhoneBusiness": "950930382",
"PhoneBusiness2": "974650554",
"PhoneMobile": "994441490",
"PhoneMobile2": "021991147608",
"ContactUrl": "https://www.izleads.com.br/account/Parceiros/Atendimento.aspx?IdPessoa=777446"
},
"FirstName": "JOAO",
"LastName": "ANTAO",
"Email": "[email protected]",
"ContactUrl": "https://www.izleads.com.br/account/Parceiros/Atendimento.aspx?IdPessoa=777446",
"CompanyName": "",
"PhotoUrl": null,
"ContactType": 0,
"PhoneBusiness": "950930382",
"PhoneBusiness2": "974650554",
"PhoneHome": null,
"PhoneHome2": null,
"PhoneMobile": "994441490",
"PhoneMobile2": "021991147608",
"PhoneOther": null,
"FaxBusiness": null,
"FaxHome": null,
"Pager": null
}
]


Started scenario with empty id
Request text: https://api.izleads.com.br/api/voip...4-430F-4DB0-8CF4-113169830BA3&phone=950930382
Response text: {"ID":"777446","firstname":"JOAO","lastname":"ANTAO","company":"","email":"[email protected]","phone1":"950930382","phone2":"974650554","phone3":"994441490","phone4":"021991147608","url_info":"https://www.izleads.com.br/account/Parceiros/Atendimento.aspx?IdPessoa=777446","CodigoResultado":"00","Mensagem":"Valores retornados com sucesso."}
Response finished
Variable ContactID set to 777446
Variable FirstName set to JOAO
Variable LastName set to ANTAO
Variable CompanyName set to
Variable Email set to [email protected]
Variable PhoneBusiness set to 950930382
Variable PhoneBusiness2 set to 974650554
Variable PhoneMobile set to 994441490
Variable PhoneMobile2 set to 021991147608
Variable ContactUrl set to https://www.izleads.com.br/account/Parceiros/Atendimento.aspx?IdPessoa=777446
Finished scenario with empty id
Result obtained


Second, I had restored one backup from previous version of 3cx, and works on same time.

This actual version 16.0.6.641 are the problem

 

[JohnS_3CX]

Are you using this method to launch a link?

Or a are you using pure CRM integration?

 

[Joaopauloaos]

Yes, but the second option are marked.

 

[JohnS_3CX]

Even though the window is not opened, does the new lead get created in the CRM?

If an existing customer calls you and you click here on this white icon, will the CRM page open?

 

[Joaopauloaos]

1) Yes, it is created, looking at the logs at serve side, everything is ok
2) No error is showed at browser javascript console.
3) I have not tryd to click on those link... The operators use to do things everytime on same way, when the link stop to open, for they, all system was broked.

 

[edossantos]

Hello @Joaopauloaos,

It is important that you confirm if you see the contact card when you receive an inbound call from a matched contact:


If you see that icon, and the contact URL is not being popped up, then this is probably the browser blocking popups from the Web Client.

 

[Joaopauloaos]

Hi,
This os not a browser blocking popup. I restore an backup from the vm, and its works imediatly.

 

[edossantos]

This os not a browser blocking popup. I restore an backup from the vm, and its works imediatly.

I understand that. But we need your feedback in order to know what's going on. You didn't say so far if you see the icon or not. This is extemely important, because we need to know if the contact details are being passed to the 3CX Web Client or not.

 

[Joaopauloaos]

ok, I understand too. The problem is that I killed the old version of the vm, that had the new version, and the vm that is running, have the old version.

To test this, I will need to make the update again. I will make this today after workhour.

 

[Joaopauloaos]

Ok, here are the definitive tests.

picture 1, working before update
picture 2, proof that I made the update
picture 3, not working after update (and no icon to click)

You can see looking at picture 1 vs picture 2, that there are minors changes in icons

 

[edossantos]

Thanks for the feedback. So according to the screenshots, the Web Client is not receiving the contact details. Please check the following in 3CX with the latest update applied:
1) Go to the 3CX Console > Advanced > Contacts, and check if the contacts synchronized from the CRM have the "CRM" tag.


2) If you confirm the previous point, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings, reproduce the issue with a test call, and send me the Support Information package in a private message, so we take a look.

 

[Joaopauloaos]

Ok, I will do this, however, only after the working hour, becase I had restored the backup again to allow the operators to work today.

 

[Joaopauloaos]

Ok, here we go.

Picture 1 shows that contacts are identified by CRM contact
Picture 2 shows that in webclient, the icon was not displayed

I will send the log on private

 

[johngibson83]

Hi, I wonder could you share the cause/resolution for this issue?

We seem to be having an identical issue.

 

[Joaopauloaos]

There is no solution yet, I had restored the previous version from my VM.

 

[johngibson83]

I see. Thanks for letting me know.

 

[edossantos]

Please send the full support information package, as requested via private message. Thanks!

 

[greychain]

Fresh 3CX install.

Same issue.

The CRM contact is being looked up and added to the contacts.

The popop does not show the CRM Icon.

If I use the CRM contact details found using the CRM test function as the variable for Auto launch a Custom Contact URL using variables it does open the CRM contact page.

I then installed the Chrome extension and tested with Automatically open Contact URL when CRM Integration is Enabled , still no auto open or icon in pop up.

Then I tried using Auto launch a Custom Contact URL using variables and that failed to work now.

Chrome extension removed and the same two tests done again. No opening url for Auto, bit does open url for Custom