After update to v16, our recordings periodically stop updating

[Nikola_Brongus]

Hi 3CX Support,

We've recently upgraded our 3CX to v16.
After the update, periodically our recordings and call logs would stop updating to the Web panel, but are correctly updated on the server itself. Users on their applications also couldn't see call history, call logs.
What usually resolves it is a server restart, and Service 3CX PhoneSystem Nginx Server delayed start. This is not a desired resolution going forward.

Please advise,

 

[Alphabetic]

Are you running any antivirus software or anything else on your system?

What version is your 3CX?

How are you for system resources? HDD, RAM

 

[JohnS_3CX]

You should change your logging to Verbose from the Activity Log settings.

Then when the problem begins, download your management console log and see if there are any exception references that may point to the issue.

 

[Nikola_Brongus]

@kieferschild
This server is only used for 3CX, no other software installed.

3CX Professional Perpetual 16.0.655

Intel Xeon X5670 @ 2.93GHz
4.00 GB RAM
Windows Server 2019 Standard 1809.

@JohnS_3CX
Thank you John,

I already have this on, but this might be what I'm looking for, since I've totally overseen it. I'll get back to you if I can't figure out the logs.

 

[Alphabetic]

How many phones and how many ext are set to record? are you recording all calls? Int and ext?

Server 2019 Desktop Experience requires 2GB RAM minimum so that leaves you with 2GB for everything else.

3CX min is 2GB so there's your RAM gone.

you might want to try upping your RAM or at least create some counters on the server to monitor memory usage.