After upgraded to V20, can't scan the QR code to log in

[Shelin]

Since we upgraded to V20, we can't scan the QR code to log in.

1. It displayed "The server with the specified hostname could not be found."
   What does this message mean?
   
   
2. Also, after adding an user and entering his email address, the user never receives the validation email, even after clicking [reset].

How to fix it?

Thank you!

 

[JoshWS]

Hi, is this hosted by 3cx or self hosted?

I would imagine as it cannot find a server with the specified host name the 3cx smtp server will not send out the emails

 

[Shelin]

Hi, is this hosted by 3cx or self hosted?

I would imagine as it cannot find a server with the specified host name the 3cx smtp server will not send out the emails

Does this also affect question 1?

 

[bitn2]

Can you open the webclient in your browser? Split DNS configured?

 

[SteveITS]

@Shelin Just to ask, since we get this a decent amount, are you scanning the QR from the 3CX app and not the phone camera?

re: email, if one sends an email through 3CX SMTP to a nonexistent address it will not try again for 7 days.

 

[Shelin]

@Shelin Just to ask, since we get this a decent amount, are you scanning the QR from the 3CX app and not the phone camera?

re: email, if one sends an email through 3CX SMTP to a nonexistent address it will not try again for 7 days.

1. yes, we used the 3CX app to scan.
2. The email is exist.