Agent is always logged on in a Queue

[nisutech]

Dear 3CX community/support,

We have an agent that is always logged on in a Queue even though the agent is not on duty. May I know which configuration or settings that cause this behaviour? Please see screenshot below, example: on 23, 24, 25 the agent was logged in from 12am to the next day 12am.

 

[Alphabetic]

auto status switching maybe?

Togging the "log in queue" from client?

 

[NicholasP_3CX]

Just shutting down their computer at the end of the day will not log them out of the queues. They either need to log out of the queues by pressing the queue logout button, or configure their office hours and as @Alphabetic mentioned to use the auto switching and configure the log out from the queue option under each status.