- Joined
- Mar 26, 2018
- Messages
- 2
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- 0
I have my queue set for prioritized hunt so each call should go to 1st agent , 2nd and so forth this works fine but after 2 minutes call is moved to another agent and starts timer over again for 2 minutes and keeps moving . Does anyone know where this 2 minute timer is and how to adjust to higher value.
I do have my ring time to 3600 in this queue
I do have my ring time to 3600 in this queue