Agent ring time in queue

Status
Not open for further replies.

Iceman1966

Platinum Partner
Advanced Certified
Joined
Mar 26, 2018
Messages
2
Reaction score
0
I have my queue set for prioritized hunt so each call should go to 1st agent , 2nd and so forth this works fine but after 2 minutes call is moved to another agent and starts timer over again for 2 minutes and keeps moving . Does anyone know where this 2 minute timer is and how to adjust to higher value.
I do have my ring time to 3600 in this queue
 
Status
Not open for further replies.

Forum statistics

Threads
111,934
Messages
589,818
Members
164,810
Latest member
astrobalaji