Solved Agent status report?

[Rich.Hopkins]

We appear to have a particular user that keeps setting the status to 'Away' therefore avoiding calls from his / her queue.
I have been asked if it's possible to produce a report of the amount / times of status changes of an agent?

I can't see any way of obtaining this through the reports, just the amount of calls taken / missed, but we need the amount of times this particular agent has set their status to Away / DND

Any ideas guys?

 

[Saqqara]

this type of report is not available

 

[JohnS_3CX]

Hi Rich,

There is no report for the specific status change, but if the agent goes to away and stops receiving queue calls, then it means they also log out from queues. So simply use this report to track the logins/logouts

 

[Rich.Hopkins]

Hi Rich,

There is no report for the specific status change, but if the agent goes to away and stops receiving queue calls, then it means they also log out from queues. So simply use this report to track the logins/logouts

View attachment 16795

View attachment 16796

Perfect, this does just what I need it to do. Thanks