Agent Status Reports

[Rowleys3]

Hi, I need an agent status report so we can see how much time each agent spends a day in what status (availability reporting) i cant seem to find any such report, I'm sure it must be there? can anyone help?

 

[JohnS_3CX]

You cannot directly see a report of status, but you can run an Agent Login History to see how long they were logged in for.

If all their extension statuses (other than Available) have the option "Log out from queues" then whenever their status changes to anything other than Available, you will see them as logged out.

 

[VoIPTools]

3CX does not record when an agent changes their presence status. However, you can monitor this information yourself using the 3CX Call Control API. The extension's status is a DN property. When any property is modified, the API fires an event you can capture. Unfortunately, it does not indicate what property has changed, so you have to track what the previous status was and log this information.

I encourage you to take a look at our 3CX Competitive Wallboard tool which collects this information and includes an agent status report that displays the information you need.