Agents Caller Id Issue

[Jalal Uddin]

Ihave to change caller ID on my agent extension with the user right i don't want to give manager rights on user extension so how can we change caller id anyone help me

 

[JohnS_3CX]

Hi Jalal,

I'm afraid that this is an admin task only.

A user cannot assign DIDs by themselves.

 

[Jalal Uddin]

Hi Jalal,

I'm afraid that this is an admin task only.

A user cannot assign DIDs by themselves.

Before dialing the number, dial the number after adding the caller id ?
is it possible ?

 

[JohnS_3CX]

No. But if you need these functions, you should probably use a dedicated PBX instead of StartUP.

On a dedicated PBX you can build your own outbound rules.

You can define a prefix to dial out via a specific trunk and ID, and the users can then dial prefix+number to achieve what you want

 

[VoIPTools]

I encourage you to take a look at our 3CX Caller ID tool. We provide tools that make it simple for agents to temporarily change their Caller ID. By enabling agents to select a "location" or "company name", rather than having to memorize and type a lot of phone numbers, we eliminate typing errors and reduce the time needed to manage your Caller IDs. Further, as managers, you can control what numbers are available to an agent. If you move to a host that allows 3rd-party tools, we can help.