- Joined
- Jun 24, 2020
- Messages
- 19
- Reaction score
- 6
The situation is that a 3CX based call center that has been using 3CX for about 18 months just started having this weird thing happen right after the update to version 16.0.6. With no discernible pattern and as far as we can tell, with the agent doing nothing to instigate the change in status, multiple agents will randomly be discreetly logged out of some queues.
I use the word discreetly to say that the fix for it is to go back to each queue that they have been logged out of and log back in to each of those specific queue. Most agents are assigned to 10-25 queues.
I opened a ticket with 3CX, but was told everything looked normal, according to the log files.
Is anyone else seeing anything like this? Does anyone have any ideas of what may be going on?
Until this started happening, Agents didn't even know they could discreetly log in and out of queues.
Any help or suggestions are VERY MUCH appreciated.
David K.
I use the word discreetly to say that the fix for it is to go back to each queue that they have been logged out of and log back in to each of those specific queue. Most agents are assigned to 10-25 queues.
I opened a ticket with 3CX, but was told everything looked normal, according to the log files.
Is anyone else seeing anything like this? Does anyone have any ideas of what may be going on?
Until this started happening, Agents didn't even know they could discreetly log in and out of queues.
Any help or suggestions are VERY MUCH appreciated.
David K.
