Agents to automatically be logged out if not available to take a call.

[Chris_P]

Is it possible to have a agent automatically be logged out from the queue if the agent is away from their desk and doesn't answer an incoming call?

 

[JohnS_3CX]

Hi Chris,

If you use the desktop client, it has the option to change your status when idle.

You can enable " Log out from queues " for that extension's status in the management console so whenever the client switches to that status, the agent logs out.

 

[AWS2P]

Why not using DND status on phone while agent is away

 

[JohnS_3CX]

Configure Accounts > Account Name > Advanced Settings > Auto Change Status When Idle

 

[datamerge]

Why not using DND status on phone while agent is away

Often agents get up and wander off to the toilet, or lunch, etc without remembering to log out of the queue. If a company is using skills based routing, a call can sit ringing around a skill level with nobody answering. Skill based routing does not escalate on an unanswered call. Having the system automatically log out an agent who does not answer a call presented to them would be a great feature.