AI Agents and Hubspot

[AaronJ]

I have a client who has been using Hubspot integration with their human agents. They have recently configured an AI agent receptionist and they want the AI interactions logged in Hubspot. It is my understanding that Hubspot requires the email on the 3CX extension to match the email address configured for the Hubspot identity. However, there does not appear to be an email address field for AI agent extensions in 3CX. Is there a way to have AI-to-human interactions be logged in Hubspot in the way that human-to-human interactions are? If not now, is that something being looked at for future releases?