Custom Status "Mobile" - disable counter for missed calls?

Peti

Premier Customer
Joined
Jan 20, 2026
Messages
40
Reaction score
6
We have a status, that can users set to forward direct calls to mobile. Issue is, that even if they accept the call, it shows as missed in 3CX (doesn't matter if queue or direct call). Is there a way to either disable missed call notification for such users or exclude them from the reports?
 
You could use the app on your mobile phone. Otherwise, there’s no other option—the call has simply been missed on that extension.
 
  • Like
Reactions: Evolute IT