AI Edition call transcription with Pipedrive CRM integration

[johnkerr995]

Could someone please confirm whether the current Pipedrive CRM integration with 3CX AI Edition can write AI call transcriptions and/or call summaries into the related Pipedrive contact. The documentation confirms call journaling, but does not clearly state whether the transcript or summary is transferred. If not supported natively, please confirm whether an API or custom integration is required, and specify the minimum AI Edition simultaneous-call count.

I am currently only setup for the SMB license but this is a presales question for the AI edition.

Thanks
John

 

[Evolute IT]

The default texts for all integrations have the AI stuff in them. Otherwise you can add them easily as they are simply variables.