Solved AI Receptionist Taking messages

[admin@adamequipment]

We have been testing further and one option during a call if user unavailable, is to leave Message or Voicemail. Voicemail works just fine, but when the AI Takes a message we cannot find where it goes. The AI Confirms the message to the caller, and says it will be sent, but we cannot find where the message is sent. The user who should receive the message, has Call Recording on, but the call never makes it to the user, so nothing is recorded. No email is sent with the transcript, User does have registered valid email. The call shows in missed calls, but nothing there, and it is not in voicemail. We are using Realtime AI not Mini.

 

[ArneDery]

We have been testing further and one option during a call if user unavailable, is to leave Message or Voicemail. Voicemail works just fine, but when the AI Takes a message we cannot find where it goes. The AI Confirms the message to the caller, and says it will be sent, but we cannot find where the message is sent. The user who should receive the message, has Call Recording on, but the call never makes it to the user, so nothing is recorded. No email is sent with the transcript, User does have registered valid email. The call shows in missed calls, but nothing there, and it is not in voicemail. We are using Realtime AI not Mini.

Do you have chat enabled on the system?
Currently it only sends the message via chat.

 

[admin@adamequipment]

Thanks for confirming that suspected this was the case, as we do not use Chat. But have removed the option from the AI Receptionist now - Solved