AI Transcript > Summary > available in Recording section of webclient

[software2]

Hi

What I would like: access to the AI Transcript and/or summary within the Webclient.

Where we can select Recording, which allows me to see and play the recording for my own extension or all extensions that I have access to. Is it on a Roadmap somewhere to expose the AI transcript and/or summary in a similar way?

Either under the Calls module or the recording module.

Note : I appreciate I can go to Admin > Reports > Call Log and see the three assets in one place - it would be a really nice feature not to have to stray into the admin console when quickly wanting to sense-check a user's calls.

Many thanks.

 

[Alphabetic]

It is already possible to view yours and other recordings and see a transcription.

You will need AI version of 3CX, the rights to see group recordings and then the AI set up as an integration in your 3CX.

There, you can see call recordings and transcriptions within the 3CX Client > Recordings

https://www.3cx.com/phone-system/ai-transcription/

 

[software2]

Thank you that’s really helpful.