AI transcription no longer working for calls

[safespothotline]

Ever since the update last night, AI transcription is no longer showing up on our calls.

Our system:
Enterprise+
20.0 Update 8 (build 1109)
Hosted by 3CX

In the integrations menu I have
"3CX Transcription Service (Cloud)" selected

Department settings = all recordings
all queues default to department settings

I did a system restart. Any ideas?

 

[safespothotline]

It’s working all of a sudden!