AI transcription not working

[carlotapino]

Hello everyone,

I am trying to test the AI transcription. Acording to the offical guide, we have to select 3CX transcription service (cloud) in Integration>Transcription. This is not working for me, I am getting the message "Transcription stopped working: HTTP Response code Unauthorized (You do not have access to the organization tied to the API key.)", but the API key is wotking for my AI recepcionist.
Do i have to create a new API key?

To keep trying, instead of this option I selected OpenAI and GPTo4 mini for transcriptions, and in this case I just do not get any error message, but even clicking in my recording and selecting "transcript", I get no transcription.

Does anyone have the same problem? Do you know how to solve this?

Thank you!

 

[Charles_3CX]

Regarding your question, it is advisable to create separate API keys for each of the features you are using.

Additionally, check the guide for the requirements. : https://www.3cx.com/docs/openai-transcription/

 

[KyriacosS_3CX]

Hello,

3CX transcription service (cloud) is our own custom Transcription Engine, and access to it is based on the PBX Licence, more details can be found in our recent Blogs.

OpenAI transcription does use OpenAI keys of-course, and you must ensure the key has the relevant permissions as well as Billing options enabled. The guide shared by @Charles_3CX provides the full details.