Hello,
Within the past 1-2 weeks, our voicemail transcription seems to have stopped working.
We have a 24SC AI Edition hosted by 3CX.
I've double-checked all settings are correct--it is enabled in the Admin > Integrations > Transcription section with 3CX Transcription Service selected and it is enabled for the default department which everyone is a member of.
We get email notifications and can listen to the audio, the transcriptions are simply missing in the 3CX portal and in the email. Worked fine for several months since onboarding but has suddenly stopped. I see a similar thread about it no longer working using transcription via Google, however we aren't using a third party transcription provider and from all that I can gather our edition should grant this feature.
Within the past 1-2 weeks, our voicemail transcription seems to have stopped working.
We have a 24SC AI Edition hosted by 3CX.
I've double-checked all settings are correct--it is enabled in the Admin > Integrations > Transcription section with 3CX Transcription Service selected and it is enabled for the default department which everyone is a member of.
We get email notifications and can listen to the audio, the transcriptions are simply missing in the 3CX portal and in the email. Worked fine for several months since onboarding but has suddenly stopped. I see a similar thread about it no longer working using transcription via Google, however we aren't using a third party transcription provider and from all that I can gather our edition should grant this feature.
