Solved All calls ringing to same ring group

[Patrick McNamara]

I've downloaded and configured my first 3CX system, added a block of 20 DIDs and have multiple phones and iPhone clients installed and configured. Inbound and outbound calls and working with clear reception on the calls. However, I configured 3 ring groups each with their own incoming DID, however all 20 numbers in my DID block are ringing to the same ring group (Main Ring Group, a custom group I created).

The Main Ring Group should only be receiving calls from 3 of the DIDs, but instead any number I call in the block rings to the main ring group. Any help would be greatly appreciated.

 

[leejor]

Check the 3CX Activity Log to make sure that your DID rules match the number(s) you are actually receiving.

 

[GiannosC_3CX]

Hi Patrick,

You can follow this link: https://www.3cx.com/docs/manual/inbound-did-call-routing/#h.d8tza3am1lmq

 

[Patrick McNamara]

This issue was resolved by changing the format of the DIDs in the sip trunk from 12251234 to *2251234 and updating the inbound rules to the same. Thanks so much for the help Giannos, please make this as resolved.

 

[YiannisH_3CX]

Glad the issue was resolved and thank you for sharing your solution