Solved All inbound calls routed to main trunk number routing, ignoring inbound rules

[exwyvfet]

HI, we moved all our DIDs to a new SIP trunk (Telnyx) this morning and all has been good until I discovered that ALL inbound calls are routed according to the Main Trunk number routing and are ignoring inbound rules. Hoping its just been a long day and I'm missing something simple. We're on 16.0.9. Any guidance? Thanks!

 

[exwyvfet]

Solved my own issue. It was the format that Telnyx was sending and I updated it to correspond to how I entered the DIDs.

 

[ChrisC_3CX]

Great to see you managed to identify the issue.

Do bear in mind that you can always use and asterisk * when defining DIDs in cases when you are not 100% sure of the format. Just make sure to add at least 6 digits, for instance: *123456