All trunks disabled?

[Connexium Partner]

Hello,

We have 2 Standard Edition (Free) of 3CX running on Google Cloud and we noticed that all the SIP Trunks were "deactivated" this morning.

"Allow inbound and outbound calls" were disabled.


One customer noticed that she couldnt make calls since the PBX couldnt find any routes to make it.

This issue did not affect our PRO (self hosted), Enterprise (Hosted by 3CX) versions or our Standard version also Hosted by 3CX. So odd!!
All of our trunk providers are 3cx certified.

Anyways, I just wanted to see if someone noticed something similar or could have an idea why this would happen.

 

[YiannisH_3CX]

Is it possible that someone pressed the "Disable all" button in the SIP trunks tab? As far as I am aware we had no other reports of this happening so I doubt there is an issue with the update.

The upcoming V18 will feature a Audit Log so these actions will be logged.

 

[Connexium Partner]

"Could" be this. All ask around my colleagues.

Then I would love to see a red dot instead of green when all the checkbox are unchecked, even for IP Based trunks.

 

[YiannisH_3CX]

Then I would love to see a red dot instead of green when all the checkbox are unchecked, even for IP Based trunks.

That applies for registration based providers but not IP based since there is no registration involved. For now IP based trunks are always shown with a green dot. I do see your point though.