Allow call pop-up to steal focus on incoming calls missing from Web Client

[KB4MTO]

I have a client running 3CX Enterprise in Azure. He is on version 18.0, version 7 on an Enterprise license. I am trying to get Screen Pop to work, but when I go to the Web Client > Settings > Audio/Video, the Allow call pop-up to steal focus on incoming calls checkbox is missing. I have verified that the Use this device for calls is set to Browser (127.0.0.1), but is doesn't show up regardless of what that setting is set to. This is on both Windows 10 and 11 clients using the Web app.

How do I get that back so I can get Screen Pop working?

Thank you,
--Hank

 

[Evolute IT]

What screen pop? CRM or Dialer?

Dialer requires the DesktopApp. It won't work on the PWA/Webclient.

CRM popup should work on any of these 3, but is enabled in Settings > Integration instead.

 

[KB4MTO]

What screen pop? CRM or Dialer?

Dialer requires the DesktopApp. It won't work on the PWA/Webclient.

CRM popup should work on any of these 3, but is enabled in Settings > Integration instead.

Thank you for the quick reply. I just found that out about using the desktop app and tried it and it works, so it looks like they are good to go.

Thank you!
--Hank