Allow Receptionist Access to Call Log

[dennisc]

Hi All,

I just have a quick question. Is it possible for a user to get access to the call log? I see under the 'Rights' tab there is a 'Monitor' within 'System Management'. But I don't think we also want to give access to chat logs and recordings.

Outside callers will miss a call from us and ask our receptionist who called them. And that's not something the receptionist can currently answer. So I wanted to ask if there's something to where they can look up the call log while the caller is waiting on the phone.

We're on V18 with a Pro license. I appreciate your input.

 

[VoIPTools]

To a programmer, every problem is solved with code. That's my personal bias/failure.

There may be far better and easier solutions. But, if nobody can come up with a better solution, there is always the CDR files. The CDR files contain all the extensions that touched a call ("Chain" field). You could parse the CDR files and put the data into a database, and then build a UI that displays a search field that returns the most recent person that talked to the caller. Alternatively, you could use one of the CRM integration tools to journal phone calls and look it up in your CRM. Either way, this is a lot of work for a simple need. Hopefully someone else has a more feasible suggestion.

 

[Evolute IT]

As @VoIPTools mentioned, the CRM is the best place to store this kind of information. This way, it's much easier to track the lifecycle of a customer/lead.