Allowing calls to join queue with no logged in agents

[Dan Criggie]

Hi,

We are currently in the process of migrating from PBXWare to 3CX v15.

in PBXWare when a caller joins the queue it will respond the same regardless of if there is any agents logged in or not.
In 3CX if there are no agents logged in the call is sent to the No Answer destination straight away

Is there a way to change this behavior so calls will always ring for the maximum queue wait time even if no agents are logged in?

Thanks

 

[leejor]

The reasoning behind the current behaviour is (probably) to prevent someone from waiting in a queue that may never be answered. You should probably submit this as a feature suggestion in... https://www.3cx.com/community/forums/3cx-ideas.57/

 

[Dan Criggie]

Hi leejor,

Thanks for the reply

Given a Maximum wait time has to be given a call can't really never be answered.

Will submit a feature suggestion

Thanks