Allowing Queue Agents to Listen/Whisper only on other same Queue Agents

[rcanpolat]

I run a control room with 5 agents in a queue. I want them to have the ability to listen/whisper to each others calls for training and emergancies. I tried making them queue managers but that didn't give them the ability.

I then set the below in Users/Rights but that gave them the ability to Barge / Listen / Whisper on all company calls. How do i restrict this so they can only do this to other agents in the the queue and not company wide?

 

[Alphabetic]

Have you tried to create a new group, add these extensions in and then give them the permission?

 

[rcanpolat]

What group type would i set them as to only allow them to listen on the other group members?

 

[Alphabetic]

leave them as user and check the settings you want to apply

 

[rcanpolat]

I believe thats worked, much appreciated, thank you @kieferschild