an extension not receiving calls after work hours in v18

[Flynbeds]

Hello,

I have a problem with this extension not receiving calls after work hours, it was working just fine until the 7th of this month then it stopped working for unknown reason


I included a picture showing how I have it configured right now



what I tried so far is removing it from the queue the putting it back again, removed the queue it self and created a new one,
removed this extension from the phone then registering it again
I also test it by adding it to an office hours queue it did ring just fine also I added another extension to the out of office hours and that extension did ring fine
so I'm not sure how to fix this and what might be the reason for this issue

also when I check out that extension during a call it does look like it's ringing, the square that shows it's status flashes red

any help would be greatly appreciated.

 

[Flynbeds]

I think it's fixed I had to uninstall it then reinstall it for it to work, not sure why it did have a problem specifically with the outside of work hours queue, but not with the work hours queue!

 

[Charles_3CX]

Glad that you issue was resolved but if this re occurs check that extension is not explicitly (selectively) logged out of the specific queue.

Refer to this guide:

 

[Flynbeds]

Glad that you issue was resolved but if this re occurs check that extension is not explicitly (selectively) logged out of the specific queue.

Refer to this guide:

when I did test it by changing the office hours so it ends at 9:30 AM instead of 16:00 PM it did work
but then later it stopped working and yes the extension is logged in to the queue.



for some reason this queue is the only one that show up in this Panel even though I have three in total





if I add other extensions to this queue, they receive calls no problem.

 

[Flynbeds]

@Charles_3CX

Hello, sorry for the mention, but I'm still having this odd problem and would really appreciate if you could help me solve it

 

[OlegR_3CX]

@Flynbeds
Does it happen randomly and does not work sometimes?
Are you able to call that extension directly when the queue calls don't work?

 

[UrielFoster]

The images you've included are helpful in understanding your current configuration, but we also need to make sure all the settings on the system are correct. Make sure the time and date on your phone and system are set correctly. Incorrect time settings may cause the schedule to not function properly. Check that you have configured the schedule correctly for your extension. Make sure it is active and set for non-working hours.

 

[TheodorosG_3CX]

You mentioned that the issue is with specific extension correct?
What is the model of the phone and provisioning method?
Using only the Web Client the issue is the same?