An extension's VM is forwarding calls to system owner's ext for no reason

[Anthony R]

Hi Team,

I'm having an issue with the call flow of a PBX we created. Call initially goes to an IVR, then it's going to an ext , if it's not answered during the ring time it should go to the ext VM, but for some reason we don't know, the VM is later forwarding the call to the owner ext 100 as you can see below:



Why a voicemail is replacing the call to 100?. Check the 103 call forwarding rule below:



We don't know why this is happening as we don't have this configured, is there anyway to sort this out?

Thanks in advance.

Best,
Anthony.

 

[Alphabetic]

Check that they're not transferring outside of voicemail.

System > Voicemail

 

[Anthony R]

Hi there,

In effect that was configured.



Is there a way to disable this VM transfers and that they keep inside the selected ext. VM?

Thanks by the way this was so helpful!

 

[NicholasP_3CX]

You can have the users record new prompts which dont mention the * option and they wont press it.