An IP has been blacklisted

[hungcuiga1]

When I am entering my account it says with a red text above: An IP has been blacklisted
and when login to the server it is: Login access denied.Too many incorrect login attempts. Try later or contact the Administrator.
Please help me.Thank you

 

[Saqqara]

Your machine IP has been blacklisted ,

You need to access the 3CX Management console from another internal IP address if the 3CX is on the same network.

If the 3CX is remote, then you need to access it from another wan IP address.

When you have gained access, you can delete the IP address in the blacklist list

 

[hungcuiga1]

Cảm ơn bạn đã trả lời

 

[craigreilly]

Thats what we are here for...

 

[YiannisH_3CX]

Let us know if that resolves your issue

 

[Dan Oteleanu]

Hi,
I cannot access the console management anymore I forgot the credentials.
Is there any way to reset the user name and the password ? I'm running 3cx 15.5 on Iphone, PBX on Google cloud.

Thanks a lot !
Dan,

 

[YiannisH_3CX]

Try to access the management console from a different public IP like your mobile phone using 3g/4g as the one you are using is probably blacklisted. Then try to login twice. After the second attempt you will be presented with the option "Forgot Password?". Click on that option and you will get an email with your current password. Note that the email will be sent to the administrator email assigned in the management console.

 

[Dan Oteleanu]

I tried again this morning from a different IP, I tried 4 times but the option "Forgot password" is not there.

Thanks a lot for responding to my post.

 

[YiannisH_3CX]

I tried again this morning from a different IP, I tried 4 times but the option "Forgot password" is not there.

Are you getting an error when you try to login? Also what version PBX are you running? Do you have a recent backup of the phone system?

 

[Dan Oteleanu]

I was getting an error about wrong credentials.
They were the right ones.
I fixed it be resetting the VM in the Google cloud.After that I was able to resend new credentials from my Iphone and they worked this time.
No, I don’t havd a backup and I don’t lnow which PBX I’m running.
Thanks for response.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.