Android 15.1.41

[Mani-cal4care]

I’m sharing an problem encountered today. The 3CX soft client isn’t stable. Observed two peculiar behaviors:

1. Current call disconnects if a secondary call lands.
2. Call controls are not available on screen when a call is picked up.
3. call also, on its own, goes to speakerphone, post pick up

 

[YiannisH_3CX]

Hello @Mani-cal4care

Current call disconnects if a secondary call lands.

Are you experiencing this if a GSM call arrives or a second call to the client?

Call controls are not available on screen when a call is picked up.

Can you explain the scenario and send a screenshot so we can understand the issue?

call also, on its own, goes to speakerphone, post pick up

when you pick a call up and place it on you ear does the screen go black? I would assume the speaker button is pressed accidentally while you are on the phone.

What device(brand, model) are you using?

 

[Mani-cal4care]

Are you experiencing this if a GSM call arrives or a second call to the client?
Its a direct calls to the client .

when you pick a call up and place it on you ear does the screen go black? I would assume the speaker button is pressed accidentally while you are on the phone.

No


What device(brand, model) are you using?

Phone is "Coolpad Note 5" and OS is Android 6.x.

please use the link to download the incidence https://www.dropbox.com/s/qfhwp0s8d425typ/Screenrecord_2017-08-19-15-58-30.mp4?dl=0

 

[Marios Neophytou]

Hello @Mani-cal4care,

- On the Video I cannot see any problem comes from the 3CXClient. Run a wireshark capture on your PBX server and see what is actually happening.

- Regarding secondary call, can you also make a short video as I am not able to understand the issue here? Also, make sure that you have enabled "Accept multiple calls" for the specific extension.

- For the 3rd issue, regarding call goes to speakerphone, do you have any Bluetooth device connected on your phone?


Thank you