Android App not connecting

[jdh4476]

For about three weeks now, the app stopped functioning properly on my Android phone. It rings, but cannot pick up calls - the app does not connect until you close it and reopen it again. Running version 16.4.1.120. My wife's phone (different Android phone, one Google and one Samsung) does the same thing. Is there a fix for this?

 

[JohnS_3CX]

Hi @jdh4476

Please provide some basic info to see if we can assist you with this

What version is your PBX
What OS is it running on?
What Android Version is your phone?
Run the 3CX firewall checker again: any ports fail?

 

[jdh4476]

PBX Version: 16.0.5.622
OS: Linux Debian
Android 10
Firewall Checker is good.

 

[JohnS_3CX]

So the issue is that once the phone rings and you slide to answer, it ultimately fails to connect?


- Test using a fresh, default extension to rule out any settings issues (rather than going through them one by one)
- Check to see if there is a difference when on LTE vs on WiFi
- Also check to see if there are any blacklisted IPs from which you may have connected

 

[waterways]

I am having this same issue. I made a post earlier about my issue. Mine seems to be a Wifi vs LTE issue.