Android App not playing Voicemails

[Josh@Kelty]

Hello, I have been using 3CX for a long time, including the 3CX app. We recently changed the way we do voicemails so that they come through the app mailbox instead of from email.

Whenever I click on a voicemail to listen to it, it does not play immediately; I have to click approximately 1,000,000 more times for it to play which it eventually does through my default app VLC. I cannot hit the download button as it does the same thing. I can call in and listen to voicemails without issue, I can listen to voicemails on the 3CX for Windows app, and through the browser without issue.

I have already looked through the permissions and even gave the app some added storage permissions although it still does not do what I want it to do. Is there something I am missing? Does it work this way for everyone and I have to live with it until a fix is released?

 

[VoIPTools]

You might consider looking at our 3CX Voicemail Manager.

 

[Josh@Kelty]

You might consider looking at our 3CX Voicemail Manager.

My 3CX is installed in the cloud so I do not think that this will work for me.

Has this voicemail issue been the same for other users that you know of?

 

[VoIPTools]

You can use our tools with cloud instances of 3CX (with the exception of phone systems hosted on 3CX servers).

I can tell you that 3CX has indeed had challenges when the number of Recordings gets high. I have seen the 3CX console timeout before the query can complete. I would guess the same could be true if you have a huge number of voicemails.

I suppose it is also possible that your hosted 3CX server is underpowered.

 

[ChrisC_3CX]

First off, could you please provide the relevant info mentioned here https://www.3cx.com/community/threads/every-new-post-must-contain.20492/

Also:
• have you tried using a different player other than VLC? Does it do the same thing?
• do you get the same behavior on other Android devices too?
• If you remove VLC from being the default app for playing those kind of files, do you then get asked everytime which app to open the file with?