Android App

[Scott EIT]

Hi,

Just a general question really on how to make the 3cx app any more reliable. Been using it for a couple of months now and it's a bit of a hit or a miss to be honest. Certainly can't be relied upon. Is there anything you can configure to make it more reliable?

 

[YiannisH_3CX]

Hello @Scott EIT

What is the issue you are experiencing with the Android client exactly? Are you referring to PUSH?

 

[Scott EIT]

Hello @Scott EIT

What is the issue you are experiencing with the Android client exactly? Are you referring to PUSH?

Just doesn't seem very reliable. Works sometimes and not others. Say's "waiting for network" frequently. I normally kill the app and start it up again and it works after that. it's no good if I keep missing calls though.

 

[YiannisH_3CX]

We just released a new Beta client in the Android store. Can you try it and let us know if it solves the Waiting for network issue you are facing ? You can register to the Beta program from here: https://www.3cx.com/blog/releases/uc-android-client-beta/

 

[Scott EIT]

Thanks Yiannis. I've registered for the Beta program and it says the app will update itself as I've already got it installed. Is there any way I can tell when the app has been automatically updated?

 

[YiannisH_3CX]

Thanks Yiannis. I've registered for the Beta program and it says the app will update itself as I've already got it installed. Is there any way I can tell when the app has been automatically updated?

Sure, you can check the version under Settings / About. The new Beta client is 16.0.0.21

 

[Scott EIT]

Looks like it's updated. We'll see how things go...

 

[Evolute IT]

We just released a new Beta client in the Android store. Can you try it and let us know if it solves the Waiting for network issue you are facing ? You can register to the Beta program from here: https://www.3cx.com/blog/releases/uc-android-client-beta/

Is there a Beta for iOS? I'd like to test the new client!

 

[Scott EIT]

Is there a Beta for iOS? I'd like to test the new client!

Sorry, no idea.

 

[Evolute IT]

Right here https://www.3cx.com/blog/releases/uc-android-client-beta/

iOS... I am already in the Android beta but don't have an Android phone now.

 

[Scott EIT]

iOS... I am already in the Android beta but don't have an Android phone now.

I know, realised just as I clicked the button and my edit wasn't quick enough!

 

[YiannisH_3CX]

Is there a Beta for iOS? I'd like to test the new client!

If you are registered to TestFlight then you should have access to the latest iOS Beta client. If not you can follow these steps: https://testflight.apple.com/join/5MPjSs2T

 

[Evolute IT]

If you are registered to TestFlight then you should have access to the latest iOS Beta client. If not you can follow these steps: https://testflight.apple.com/join/5MPjSs2T

When should we expect videocalls on the beta client?

 

[EDventure]

I have the android app installed on my HP Chromebook. Unfortunately, I'm not able to scan the printed QR code to configure it. The QR code works for other apps that use the webcam though so it doesn't appear to be a hardware issue.

Also, the app was just updated on the beta tester version.

Thanks,

Ed

 

[Evolute IT]

I have the android app installed on my HP Chromebook. Unfortunately, I'm not able to scan the printed QR code to configure it. The QR code works for other apps that use the webcam though so it doesn't appear to be a hardware issue.

Also, the app was just updated on the beta tester version.

Thanks,

Ed

Send yourself the welcome email, then open the config file in 3CX. That's how I do it.

 

[EDventure]

I tried downloading the file but when clicked it doesn't run. It just opens the code in a text file?.

 

[Evolute IT]

I tried downloading the file but when clicked it doesn't run. It just opens the code in a text file?.

You need to tell it to open in 3CX. Using the share sheet.

 

[EDventure]

3CX doesn't show in share options other than my Slack app.

 

[Evolute IT]

3CX doesn't show in share options other than my Slack app.

Have you enabled it? Under "More".

 

[EDventure]

Enabled what?